Shipping policy
🚚
Last Updated: June 2026
At Bast & Co, we aim to provide reliable and transparent shipping information so you know exactly what to expect when ordering from us.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-volume periods or promotions, processing may take slightly longer.
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking details (if available).
🚚 Shipping Times
Because we work with multiple suppliers, shipping times may vary depending on the product and destination.
Estimated delivery times:
- 🇨🇦 Canada: 7–15 business days
- 🇺🇸 United States: 7–15 business days
- 🌍 International: 10–25 business days
Please note these are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or high demand periods.
📍 Tracking Information
If tracking is available for your order, it will be sent to you via email once your order has been shipped.
Tracking updates may take 2–5 business days to appear after shipment.
If you have not received tracking information after 5 business days, please contact our support team.
⚠️ Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to:
- High order volume
- Weather conditions
- Customs inspections
- Carrier delays
- Incorrect or incomplete address information
Bast & Co is not responsible for delays caused by third-party carriers.
🏠 Incorrect Address
Customers are responsible for entering accurate shipping information at checkout.
If an incorrect address is provided:
- We are not responsible for lost or undelivered packages
- Orders may not be eligible for replacement or refund
If you notice an error, please contact us immediately after placing your order.
📦 Multiple Items
If your order contains multiple items, they may be shipped separately depending on supplier availability.
You may receive multiple tracking numbers for a single order.
💸 Shipping Costs
Shipping fees (if applicable) are calculated at checkout based on your location and order size.
We may occasionally offer free shipping promotions, which will be clearly displayed on the website.
📬 Lost or Missing Packages
If your package appears lost or has not arrived within the estimated delivery window:
- Check your tracking information
- Contact your local postal carrier
- Reach out to our support team if the issue is unresolved
We will do our best to assist in resolving the issue with the carrier.
📞 Contact Us
If you have any questions about shipping, please contact us through our Contact Us page.
We’re always happy to help.