Returns & Refund Policy | Bast & Co Easy Returns for Pet Products
At Bast & Co, we want you and your pets to be happy with every purchase.
If something isn’t right, we’re here to help make it right.
📦 Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Item is unused and in original condition
- Item is in original packaging
- Return request is made within 30 days of delivery
- Proof of purchase is provided
Certain items may not be eligible for return due to hygiene or safety reasons.
🚨 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will review the issue and offer a replacement, refund, or store credit depending on the situation.
🔄 How to Start a Return
To begin a return:
- Email us at info@bastandco.ca
- Include your order number and reason for return
- Wait for return approval and instructions
Returns sent without approval may not be accepted.
💳 Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds will be issued to your original payment method
- Processing may take 5–10 business days depending on your bank
🚚 Shipping Costs
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the item was incorrect or defective
❌ Non-Returnable Items
Some items cannot be returned, including:
- Used or opened pet products
- Grooming or hygiene items (if opened)
- Clearance or final sale items
- Custom or special-order products
📬 Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this window, orders may already be processed or shipped.
🐾 Our Goal
At Bast & Co, we aim to make the return process simple, fair, and stress-free for pet owners.
Your satisfaction—and your pet’s happiness—matters to us.
📧 Contact Us
For return or refund support: